Sr Coordinator - Customer Servicev3
Effectively handle inbound contacts via phone or electronic means from business to business customers needing assistance with their fuel delivery account. This individual will build strong relationships with customers and internal team members. Act as Liaison between customers, carriers, sales/operations team and other internal employees. Research, investigate, coordinate and resolve customer concerns regarding invoicing, EFT, or billing needs. Works collaboratively and dynamically with customer support team to creatively solve difficult problems.
Customer Service
• Provide exceptional business to business customer service by responding to customer inquiries and concerns via phone or electronic means.
• Serve customers by striving to go above and beyond and attempting to resolve each contact upon receipt.
• Represent company interests with the highest standards of professionalism.
Operations
• Perform deep dive financial research to address billing, invoice and EFT issues and coordinate resolution with internal teams.
• Efficiently utilize multiple systems (billing, fuel inventory, 3rd party) to evaluate each situation thoroughly and provide expedient resolution.
• Investigate problems and provide feedback involving fuel delivery issues, frequently reconciling financial issues.
• Self-manage case resolution, partnering with leadership and internal teams to address opportunities and deficiencies.
• Responsible for decision making and problem solving issues on a day to day basis.
• Assist customers with questions concerning their relationship with the company.
• Performs other various duties as assigned
- Bachelors degree with concentration in business or accounting preferred
- A minimum of three (3) years of customer service experience total, preferably in the energy/fuel sector.
- Ideal candidates will be self-motivated and have a demonstrated track record of delivering top-tier B2B customer support.
- Very technologically savvy, capable of using multiple systems at one time.
- Position will initially be normal business hours, with some possible nights, weekends, or holidays required.
Working Conditions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Usually, normal office working conditions.
- Must be able to remain in a stationary position 50% of the time due to prolonged periods of sitting or standing.
- Occasional overnight travel may be required.
- Occasional visits to industrial/manufacturing settings, which may include exposure to various materials and chemicals, as well as extreme temperature conditions and loud machinery, and require appropriate personal protective equipment.
An equal opportunity employer/disability/vet
Energy Transfer is an equal opportunity employer and does not discriminate against qualified applicants on the basis of actual or perceived race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.
The nature and frequency of the above working conditions and requirements may vary depending on individual operational circumstances. Where feasible, the Partnership will make reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job.
DISCLAIMER:
The statements listed in this job posting, which are subject to change, are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.