Coordinator - Customer Service
This individual will effectively handle inbound contacts via phone or electronic means in a B2B environment as needed. This passionate customer service professional will build strong relationships with customers and internal team members and act as a liaison between customers, dealers/franchisees, carriers, sales/operations teams and other internal functional teams. Additionally, this self-motivated candidate will research, investigate, coordinate and resolve customer concerns regarding invoicing, EFT, or billing needs and work collaboratively and dynamically in a cross-functional manner to creatively solve difficult problems and deliver exceptional service.
- Business to Business Service (B2B)
- Perform research to address unique customer issues and efficiently utilize multiple systems to evaluate each situation thoroughly and provide expedient resolution.
- Self-manage case resolution and deliver against predefined metrics while partnering with leadership and internal teams to address opportunities and deficiencies.
- Responsible for decision making and problem-solving on a day to day basis.
- Address billing, invoice and EFT issues and coordinate resolution with internal support teams and Account Managers.
- Investigate problems and provide feedback involving fuel delivery issues, including reconciling financial matters.
- Performs other various duties as assigned.
- HS Diploma and 0 - 2 years of experience.
- Perform research to address unique customer issues and efficiently utilize multiple systems to evaluate each situation thoroughly and provide expedient resolution.
- Self-manage case resolution and deliver against predefined metrics while partnering with leadership and internal teams to address opportunities and deficiencies.
- Responsible for decision making and problem-solving on a day to day basis.
- Address billing, invoice and EFT issues and coordinate resolution with internal support teams and Account Managers.
- Investigate problems and provide feedback involving fuel delivery issues, including reconciling financial matters.
- Performs other various duties as assigned.
An equal opportunity employer/disability/vet
Energy Transfer is an equal opportunity employer and does not discriminate against qualified applicants on the basis of actual or perceived race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.
The nature and frequency of the above working conditions and requirements may vary depending on individual operational circumstances. Where feasible, the Partnership will make reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job.
DISCLAIMER:
The statements listed in this job posting, which are subject to change, are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.