STORE MANAGER KANEOHE (Island of Oahu)
At Aloha we have great people working together, with aloha, to create an extraordinary company. We seek to be the type of workplace where we have mutual respect and teamwork. We want our fellow employees to enjoy their jobs. We care about and for one another. We believe in doing the right thing by each other and by our customers and business partners. This core value is consistent with our company name and our island heritage.
PRIMARY PURPOSE:
Oversees the daily operations and is responsible for the store’s profitability, staffing, expense control, inventory levels and shortage control.
ESSENTIAL DUTIES/FUNCTIONS:
● Oversees all daily store operations.
● Ensures maximum dollar sales volume and profits are achieved by effectively controlling all facets of store operations.
● Ensures compliancy of all government regulations, laws, and company policies and procedures.
● Conducts employment interviews on viable applicants.
● Ensures completion of the “New Hire Packet” upon the job offer, prior to attending the training sessions.
● Trains, supervises, evaluates and disciplines all staff as required.
● Ensures company standards are met by providing quality customer service in a prompt and courteous manner.
● Communicates needs, problems, concerns with supervisor as needed.
Daily Duties:
● Assists in servicing customers and their needs.
● Completes and processes the store’s daily paperwork as required.
● Ensures proper security and safety standards are met in handling company documents, money, and property (i.e., cash handling, banking).
● Conducts inventory and orders appropriate quantities of merchandise.
● Receives and processes merchandise in a timely manner.
● Stocks and merchandises inventory as required.
● Survey the premises (inside/outside) to ensure appearance, security and safety standards are met.
● Ensures proper store staff coverage.
● Trains and coaches store staff.
● Conducts daily competitor fuel price surveys, and communicates prices to Corporate as directed.
Periodic Duties:
● Completes weekly scheduling of staff to ensure proper store staff coverage
● Completes and submits payroll on a bi-weekly schedule.
● Attends quarterly manager’s meetings
● Conducts monthly store meetings
Occasional Duties:
● Completes price changes as required.
● Covers shifts as required.
● Completes employee evaluations as required and submits to the Area Supervisor.
● Conducts employee evaluations upon supervisor’s approval
● Consults supervisor on handling employees’ problems
● Disciplines, counsels and completes written documentation on employees as required.
● Assist other stores as assigned.
● Perform other duties as assigned.
QUALIFICATION REQUIREMENTS:
Skills/Knowledge:
● Requires mathematical ability for proper cash handling and to process daily paperwork.
● Ability to supervise, counsel, motivate, and train others
● Ability to prioritize and coordinate work duties and assignments
● Skilled in providing prompt, friendly and quality customer service
● Skilled in controlling inventory
● Skilled in problem solving
Education/Training:
● High School Diploma or equivalent.
● Successfully completes Sales Associates Training Class
● Valid driver’s license required
● Attend seminars as assigned
● On the job computer training.
Experience:
● 2– 5 years experience in a managerial capacity
● 2 –5 years experience in cash handling
● 2 –5 years experience in supervisory skills
WORKING CONDITIONS:
● Works indoors under regular store conditions.
● Works outdoors under regular weather conditions as needed.
Equipment use:
● Daily use of a computer, calculator, safe, file cabinets, VCR, cash register, coffee maker, roller-grill, cappuccino machine, microwave oven, upright steamer, nacho machine, food warmer, pricing gun, overhead cigarette racks, cigarette locker and use of personal vehicle.
● Regular hooking up of C02 soda fountain air pressure dispenser tank, and BIBS Bag-In- A-Box Syrup dispensers.
Work Hours:
● Sunday-Saturday availability
● Scheduled to work a minimum of 5 days and 40 hrs per week; all additional hours needed to maintain standards and adequate staffing, and avoid overtime; various shifts.
● Extended hours as necessary
● On-call to work varied work shifts (i.e. day, night, swing, or graveyard) as necessary
● On- call 24-hours/day for emergency
MENTAL DEMANDS:
● Continuously requires attention to detail, concentration, and alertness.
● Frequently requires use of mathematical skills.
● Good judgment and the ability to make appropriate decisions with minimal lead time, to ensure store operations (in relation to customers, staff, vendors, etc.) run smoothly.
● Analyze financial reports and data, and make decisions based on the data to improve store operations and performance.
PHYSICAL DEMANDS:
● Continuous fingering in cashiering, use of computer and calculator, use of corrected vision and wide field of vision.
● Frequent standing, reaching and handling.
● Occasional sitting, stooping, kneeling, crouching, crawling, walking use of eye-hand-foot coordination, depth perception, pushing, pulling, lifting and carrying up to 50 lbs. of merchandise cartons.
● Seldom requires climbing, balancing, running, use of color vision and visiting/working at other sites
COMMUNICATION DEMANDS:
● Continually talks to co-workers and supervises others.
● Frequently talks to customers/clients and talks to outside trade persons/vendors.
● Occasionally talks on the telephone, meets requests of co-workers, customers, vendors, trains, gives instructions and receives instructions.
● Responsible for proper applicant hiring process at store location.
● Coaches employees and uses progressive counseling process as indicated.
● Regularly talks on the telephone, writes/composes written language and reads.
REPORTS TO:
Report directly to the Area Supervisor and works under the general supervision of the General Manager of Company Operated Stores.
The above statements, which are subject to change, are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.